FREQUENTLY ASKED QUESTIONS
How does the produce box work?
Depending on what’s in season, and/or what’s available, we will be filling your crate/bag with as much local produce as we can get our hands on.
To help us make this model work, you are not able to customize your basket. You are however able to add to your delivery, multiple items including bread, eggs and more.
When can I expect my food to be delivered?
Food is set to be delivered on specific delivery days for your area once you are on a subscription.
How does the curbside ordering work?
If you order from our curbside products please come to the hub Thurs-Saturday from 11-2pm to pick up your order.
Just beep the horn and we will bring your order out to your trunk.
Can I temporarily pause my subscription?
You are more than welcome to pause your subscription at any time. You just need to log into your account, (head icon, top right of screen near menu).
Be mindful to note if you have already paid for the following week's delivery, you will be pausing for the next week after that.
What if I’m not home at the time of delivery?
For prepared meals you should be home for time of delivery. You can however leave us a cooler to put them in.
Produce crates same thing, if it’s hot out your produce will wilt. Meat comes frozen. If you want to keep it frozen you will need to be home to receive it, Small Scale Farms does not take responsibility for thawed meat if you are not home at the time of delivery.
Last but most important. Please leave your empty crate for us. It may not seem like much to you but this is a huge element of how our Food Hub functions.
Is there a membership fee? What for?
Yes the Community Club Card membership has a annual fee of $45 that allows us to serve you administratively while giving you exclusive member perks. This membership is optional but begins saving you money immediately upon purchase.
What do I get with my membership?
A Community Club Card membership enables you to purchase from local small businesses and farms through smallscalefarms.ca at a discounted rate.
What do I do with my wooden crate?
Subscribers will receive one of our branded handmade wooden crates, made by From the Thicket in St. Catharines.
These crates are an integral part of our subscription delivery service and must be left out on your delivery day each week. We will exchange the crate with another that includes your order. Please return your crate if you stop your subscription for any reason.
Do you really give away 1 free box of vegetables for every subscription box sold?
Yes. There are many people in Niagara who are struggling but there are many people working together to help reach them. Please see our FOOD fed FORWARD page for details.
Are you looking for people to help?
Always. Please send an email to email@example.com if you are interested in getting involved.
Please just also understand we are looking for helpers who are solely there to participate in the give.
What we are doing is not what you are used to. We want to build a food economy. We want to push past the obstacles.
We want to be supportive of each other not judgmental. There are many of us who just want to work to make it better. If that is you come on in!
Billing: When will I be billed?
Billing for subscription customers happens early Sunday morning. Additional products ordered each week or curbside billing happens immediately upon purchase. Add any product to your subscription delivery each week before Saturday at midnight and you will receive your additional items with your produce box.
What is your COVID-19 protocol?
Our team is working very hard to navigate through this unprecedented time. We do our best to minimize close contact with each other and our customers.
You can assist our team with this by wiping down your crates and keeping distance during delivery. For curbside pickups we ask that you please stay in your vehicle. Please pull into a space in front of our "Beep for Service" signs. Honk your horn and someone from our team will come out to assist you and deliver your order to your trunk.
What are your terms of service?
Please see Small Scale Farms - Terms of Service
What is your refund policy?
The link to our refund policy can be found here: